Frequently Asked Questions
Everything you need to know about your SUAY shopping experience.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our returns portal to initiate a request.
What payment methods do you accept?
SUAY accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Sustainability is at the core of SUAY. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal environmental footprint.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow its progress.